1. Tell us a little bit about yourself.
I have been at Instant for just under 2 years. I am a Senior Account Manager, which means I deal with larger online enquiries. Prior to Instant I worked for 2.5 years in the direct sales industry, running campaigns for companies like talktalk, 3 Mobile and The Mark Group as a team leader.
2. What is your role at Instant? What does that entail?
As a Senior Account Manager I help businesses of over 10 staff members look for their next workspace. I cover the whole of the UK but my main focus is central London, where I have done a number of large deals with companies such as the NHS, St John Ambulance and Hamilton Bradshaw.
3. Why do you enjoy working for Instant?
It’s a forward-thinking company that allows people to thrive in a fast-paced and exciting environment. It provides good support and challenges people to be the best in the market.
4. What are the most commonly asked questions in your line of work?
I often have to explain the differences between serviced offices, conventional office leases and all the other types of workspace solutions now available to clients. Most clients, understandably, also want to know the breakdown of the office costs, so that they can see exactly what they will be paying for.
5. What do you love about the city you work in?
I have lived here my whole life, so sometimes it is hard to stay in love with London, but it really is one of the greatest cities in the world. London is so diverse with so many communities, which makes it a vibrant and fun place to live.
6. What would you say to people looking to rent office space in the areas you cover?
I normally explain the process of finding an office and the benefits of using my services. I give them confidence that I can find them an office, and that it will be hassle free. I am always clear about costs and suggest the best options possible to match their budget and wider requirements.
7. What are the main trends you have seen in the industry since you joined Instant?
Prices are going up! The economy has picked up significantly so landlords and operators are charging more – but companies are also willing to pay more. However with this, the quality of the product and service has also gone up in line with the price change. I am seeing more new providers entering the market, and existing operators expanding their portfolio. This is making for a more competitive market and an increasingly exciting industry to be working in.