{"id":8509,"date":"2016-07-26T09:54:25","date_gmt":"2016-07-26T09:54:25","guid":{"rendered":"http:\/\/52.48.203.48\/?p=8509"},"modified":"2017-02-16T13:00:17","modified_gmt":"2017-02-16T13:00:17","slug":"10-ways-manage-office-conflict","status":"publish","type":"post","link":"https:\/\/www.instantoffices.com\/blog\/business-growth\/10-ways-manage-office-conflict\/","title":{"rendered":"10 Ways to Manage Office Conflict"},"content":{"rendered":"

An inevitable part of running a business or managing a team is learning to deal with conflict. Largely unavoidable and precarious if left unresolved, conflict has a way of finding you, even if you try to avoid it. So how do you spot it, when do you intervene and how can you effectively put it to rest? To find out we spoke to Jonny Gifford, an adviser on organisational behaviour at CIPD<\/a> (Chartered Institute of Personnel and Development) a global professional body for HR and people development.<\/p>\n

 <\/p>\n

1. Remember that conflict isn\u2019t always a bad thing<\/span><\/h2>\n

Not to be confused with plain old bullying at work, people who are passionate will stand up for what they believe in. In a meeting or creative session at work this isn\u2019t necessarily a negative, because if people care enough to disagree about something, it usually means they\u2019re invested. Don\u2019t be alarmed by a certain feeling of discomfort as ideas and opinions clash, as these kinds of sessions can sometimes lead to a breakthrough or at the very least, become an interesting learning process for the whole team.<\/p>\n

 <\/p>\n

2. Learn to recognise common causes of conflict<\/span><\/h2>\n

According to Jonny, three factors top the list for what most often sparks conflict in a company.<\/p>\n

    \n
  • Differences in personality. <\/strong>This could also be due to differences in styles of working. This source of conflict was mentioned in 44% of cases of conflict in a representative survey of UK employees.<\/li>\n
  • Performance management.<\/strong> This involves problems with an individual\u2019s competence or performance (33% of cases), the level of resources or support people need to do a good job (23%), or being able to agree on objectives or targets (18%).<\/li>\n
  • Hierarchy or power dynamics.<\/strong> These contribute significantly to employees\u2019 experience of conflict. The more junior person in a working relationship is more likely to report conflict (i.e. to say that a given interaction or situation is \u2018conflict\u2019), more likely to say that it\u2019s stressful or demotivating, and less likely to feel that it\u2019s adequately resolved.<\/li>\n<\/ul>\n

     <\/p>\n

    3. Put early warning systems in place<\/span><\/h2>\n

    Conflict management is essential in any workplace. Failing to have conflict management systems in place is a mistake that many new companies and start-ups make, especially when teams are still small. Instead of trying to keep an eye on your organisation and each team member yourself, assign line managers or company representatives to specific teams and make them responsible for spotting, dealing with, or reporting conflict situations as they arise.<\/p>\n

     <\/p>\n

    4. Communicate a conflict resolution policy at work<\/span><\/h2>\n

    Jonny says conflict is often seen as a dirty word, and it shouldn\u2019t be. \u201cMany employers deny outright that they have conflict in their organisations, which is crazy. We should be able to admit that there is conflict in our organisations \u2013 it\u2019s a natural thing to happen when people are working together. The more that we can do to normalise \u2018conflict\u2019 the better. This shift in mindset is absolutely critical.<\/p>\n

     <\/p>\n

    5. Recognise when to intervene<\/span><\/h2>\n

    Most office disagreements and arguments have a way of settling down and working themselves out. Knowing when to intervene can be difficult, which is why it\u2019s important to not only have a line manager or team leader involved to provide input, but to also try to understand the motivations of the individuals involved.<\/p>\n

     <\/p>\n

    6. Face conflict head on<\/span><\/h2>\n

    This approach should be taken to any conflict that\u2019s been reported or expressed to you. Being direct is the most effective way to stop conflict from escalating, while ignoring it could lead to an unhappy team and a lot of resentment.<\/p>\n

     <\/p>\n

    7. Be sensitive about your resolution approach<\/span><\/h2>\n

    There are many different conflict management techniques that are effective in an office environment. Sometimes the most appropriate thing will be to have direct, informal conversations. Other times, mediation or facilitated conversations are essential. In serious situations, disciplinary procedures or formal grievances may be the most appropriate approach. It\u2019s important to weigh up the situation, think about the personalities involved and look at facilitating a situation in which they\u2019ll be most receptive to finding a solution.<\/p>\n

     <\/p>\n

    8. Have an action plan<\/span><\/h2>\n

    Once you\u2019ve identified the points of agreement and disagreement, prioritise which issues are most important, and which are the easiest to solve. From there you can create a plan of action to work on each conflict.<\/p>\n

     <\/p>\n

    9. Never stop communicating<\/span><\/h2>\n

    Take a look at your company\u2019s communication policy. Is it easy for individuals to express concerns and raise issues with their managers, either anonymously or in person? If not, it\u2019s time to put a system in place. While working towards a conflict resolution with teammates, ensure that you communicate regularly to keep everyone informed and remind everyone of what the goal is.<\/p>\n

     <\/p>\n

    10. Use conflict as an opportunity<\/span><\/h2>\n

    If you don\u2019t leverage conflict for team building or learning purposes, then you\u2019re missing out on a great opportunity to experience different perspectives and to teach and grow. Promoting compromise, forgiveness, compassion and understanding in any workplace can only lead to better working relationships.<\/p>\n

    Being a leader requires confronting problems head on. Dealing with the needs of individual employees can seem like a complex and daunting task, but it all comes back to communication. Keep your channels open and you\u2019ll thrive.<\/p>\n

    \"colleagues<\/p>\n","protected":false},"excerpt":{"rendered":"

    An inevitable part of running a business or managing a team is learning to deal with conflict. Largely unavoidable and precarious if left unresolved, conflict has a way of finding you, even if you try to avoid it. So how do you spot it, when do you intervene and how can you effectively put it to rest? To find out we spoke to Jonny Gifford, an adviser on organisational behaviour at CIPD (Chartered Institute of Personnel and Development) a global professional body for HR and people development.   1. Remember that conflict isn\u2019t always a bad thing Not to be confused with plain old bullying at work, people who are passionate will stand up for what they believe in. In a meeting or creative session at work this isn\u2019t necessarily a negative, because if people care enough to disagree about something, it usually means they\u2019re invested. Don\u2019t be alarmed by a certain feeling of discomfort as ideas and opinions clash, as these kinds of sessions can sometimes lead to a breakthrough or at the very least, become an interesting learning process for the whole team.   2. Learn to recognise common causes of conflict According to Jonny, three factors top the list for what most often sparks conflict in a company. Differences in personality. This could also be due to differences in styles of working. This source of conflict was mentioned in 44% of cases of conflict in a representative survey of UK employees. Performance management. This involves problems with an individual\u2019s competence or performance (33% of cases), the level of resources or support people need to do a good job (23%), or being able to agree on objectives or targets (18%). Hierarchy or power dynamics. These contribute significantly to employees\u2019 experience of conflict. The more junior person in a working relationship is more likely to report conflict (i.e. to say that a given interaction or situation is \u2018conflict\u2019), more likely to say that it\u2019s stressful or demotivating, and less likely to feel that it\u2019s adequately resolved.   3. Put early warning systems in place Conflict management is essential in any workplace. Failing to have conflict management systems in place is a mistake that many new companies and start-ups make, especially when teams are still small. Instead of trying to keep an eye on your organisation and each team member yourself, assign line managers or company representatives to specific teams and make them responsible for spotting, dealing with, or reporting conflict situations as they arise.   4. Communicate a conflict resolution policy at work Jonny says conflict is often seen as a dirty word, and it shouldn\u2019t be. \u201cMany employers deny outright that they have conflict in their organisations, which is crazy. We should be able to admit that there is conflict in our organisations \u2013 it\u2019s a natural thing to happen when people are working together. The more that we can do to normalise \u2018conflict\u2019 the better. This shift in mindset is absolutely critical.   5. Recognise when to intervene Most office disagreements and arguments have a way of settling down and working themselves out. Knowing when to intervene can be difficult, which is why it\u2019s important to not only have a line manager or team leader involved to provide input, but to also try to understand the motivations of the individuals involved.   6. Face conflict head on This approach should be taken to any conflict that\u2019s been reported or expressed to you. Being direct is the most effective way to stop conflict from escalating, while ignoring it could lead to an unhappy team and a lot of resentment.   7. Be sensitive about your resolution approach There are many different conflict management techniques that are effective in an office environment. Sometimes the most appropriate thing will be to have direct, informal conversations. Other times, mediation or facilitated conversations are essential. In serious situations, disciplinary procedures or formal grievances may be the most appropriate approach. It\u2019s important to weigh up the situation, think about the personalities involved and look at facilitating a situation in which they\u2019ll be most receptive to finding a solution.   8. Have an action plan Once you\u2019ve identified the points of agreement and disagreement, prioritise which issues are most important, and which are the easiest to solve. From there you can create a plan of action to work on each conflict.   9. Never stop communicating Take a look at your company\u2019s communication policy. Is it easy for individuals to express concerns and raise issues with their managers, either anonymously or in person? If not, it\u2019s time to put a system in place. While working towards a conflict resolution with teammates, ensure that you communicate regularly to keep everyone informed and remind everyone of what the goal is.   10. Use conflict as an opportunity If you don\u2019t leverage conflict for team building or learning purposes, then you\u2019re missing out on a great opportunity to experience different perspectives and to teach and grow. Promoting compromise, forgiveness, compassion and understanding in any workplace can only lead to better working relationships. Being a leader requires confronting problems head on. Dealing with the needs of individual employees can seem like a complex and daunting task, but it all comes back to communication. Keep your channels open and you\u2019ll thrive.<\/p>\n","protected":false},"author":1,"featured_media":8510,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,214],"tags":[270,271],"class_list":["post-8509","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-growth","category-featured","tag-conflict-resolution","tag-managing-office-conflict"],"yoast_head":"\n10 Ways to Manage Office Conflict | Conflict Management at Work - Instant Offices<\/title>\n<meta name=\"description\" content=\"Are you dealing with potential bullying at work and conflict in your team? 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