The results are in and counted. In summary: We’re doing an excellent job, but there is still room to improve.
The first really good bit of news for us is that of the 200 plus people who responded to our survey, 87% rate us as ‘excellent’ or ‘good’ overall. So we’re really pleased with that. However that does still leave a few who rate us average or below. So we need to and will be, working much harder to win those Operators over.
We score well on things like communication, response times and accuracy but although we are ‘hungry to close deals’ and we’re sending good volumes of leads through – we need to improve our success rate of closing those deals with you.
In terms of advertising your centres on our website, we score very well across the board (80% or more rating as excellent or good) apart from the ‘positioning in our listings’. We do our best to accommodate all requests, but remember we have an awful lot of properties to list.
More than half ranked the quality of staff as second to none. This is borne out in some of the comments that were left. A lot of individuals here at Instant were singled out for praise. That’s really great to see.
As for what things you think we could do to add value to your business, that seems to be more of everything – more leads, more viewings, more deals. We will be working hard to help you achieve these goals throughout 2012.
So in summary, we are doing some very good stuff, and we’re developing good relationships with Operators but there are areas where can improve and we’ll be focusing on those in 2012.
Thanks to everyone who completed the survey.